Privacy Policy
This Privacy Policy explains how personal information may be collected, used and shared when you visit TuneITStudio.com, download software or documentation from this website, or use TuneIT-related services connected to this website.
TuneITStudio.com is the product, documentation and downloads website for TuneIT. Licence purchase, rental, app store payments and some related support or account functions may be handled separately through BIG-RIG.CO or third-party platforms such as the Apple App Store and Google Play.
1. Scope of This Policy
This Privacy Policy applies to TuneITStudio.com and to information collected through this website in connection with TuneIT products, downloads, documentation and related services.
This Privacy Policy is intended to reflect UK data protection principles, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Personal Information We May Collect
Website data
When you visit this website, certain technical information may be collected automatically, including:
- Web browser and browser version
- IP address
- Time zone and language settings
- Device type and operating system
- Referring website or source
- Pages viewed and interactions on the site
Download data
When you download software, plugins, manuals or related files from this website, we may collect:
- IP address, which may be anonymised or hashed
- Approximate location based on IP or infrastructure data
- Browser and operating system
- Device type
- Language
- Referrer URL
- Downloaded file, version and release type
- Timestamp of download
- Confirmation of agreement to relevant terms where required
Communications
If you contact us directly or use linked support channels, we may receive information such as:
- Name
- Email address
- Message content
- Any details you provide about your setup, licence or support issue
Apps and third-party platforms
TuneIT-related mobile apps may be distributed through the Apple App Store or Google Play. In those cases, certain technical, purchase or usage information may be processed by those platforms or related third-party systems.
We do not receive or store your card or payment details for app store purchases. Payments are handled by the relevant app store provider.
Purchases and rental through BIG-RIG.CO
TuneIT licence purchase and rental are handled through BIG-RIG.CO. If you buy or rent a TuneIT licence through BIG-RIG.CO, the data collected during that transaction is governed by the relevant BIG-RIG.CO policies and checkout systems.
3. How We Use Personal Information
We may use personal information to:
- Provide downloads, documentation and product information
- Deliver and maintain website functionality
- Monitor download activity and improve release delivery
- Protect the website and services against abuse, misuse or automated requests
- Improve site performance, product communication and user experience
- Respond to support or contact requests
- Comply with legal obligations
4. Lawful Basis for Processing
Where UK GDPR applies, we may rely on one or more of the following lawful bases:
- Legitimate interests, including site security, analytics and service improvement
- Performance of a contract where services, support or delivery are requested
- Legal obligations
- Consent, where consent is specifically required
5. Sharing Your Information
We may share personal information where necessary with trusted service providers or platforms, such as:
- Website hosting providers and CDN services
- Analytics or performance tools
- Security, anti-abuse or logging systems
- Support or communication systems
- BIG-RIG.CO, where relevant to TuneIT licensing, rental or support workflows
- Apple App Store or Google Play, where relevant to app distribution or in-app purchases
We do not sell your personal data.
6. Analytics and Advertising
This website may use analytics or performance measurement tools to understand downloads, visits, file usage and general site behaviour. This helps us improve releases, pages and documentation.
Where applicable, some platforms or services may use cookies or similar technologies for analytics or service delivery.
7. Do Not Track
This website does not currently change its data collection behaviour in response to browser Do Not Track signals.
8. Data Retention
We retain personal data only for as long as reasonably necessary to provide services, maintain security, review download activity, improve the site, respond to support issues and comply with legal obligations.
Download logs, analytics data and security records may be retained for a limited period where needed for reporting, troubleshooting or abuse prevention.
9. Your Rights
If you are in the UK, EEA or another jurisdiction with similar rights, you may have the right to:
- Request access to personal data
- Request correction of inaccurate data
- Request deletion of data in certain circumstances
- Object to certain processing
- Request restriction of processing
- Request portability where applicable
- Withdraw consent where processing is based on consent
To exercise these rights, contact us using the contact details below.
10. Security
Reasonable technical and organisational measures are used to help protect personal data and reduce the risk of unauthorised access, misuse, loss or disclosure.
However, no website, platform or transfer method can be guaranteed to be completely secure.
11. Third-Party Websites and Stores
This website may link to third-party websites, app stores or external services, including BIG-RIG.CO, Apple App Store and Google Play. Once you leave this website, your information may be handled under the policies and practices of those third parties.
We recommend reviewing the privacy policies of any external service you use.
12. Changes to This Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, legal requirements or how data is handled.
Any updates will be posted on this page.
13. Contact
If you have questions about this Privacy Policy, want more information, or would like to make a data-related request, please contact us.
Email: support@big-rig.co
Website: https://big-rig.co/
TuneIT product site: https://tuneitstudio.com/